I. Payment Instruction
To ensure a smooth and successful online shopping experience, please follow the steps outlined below:
Step 1: Visit our Website
Go to our website at https://kiichin.com/ to browse our wide range of products. You can use the search bar or explore different categories to find the items you are looking for.
Step 2: Select Products
Once you have found the desired products, click on them to view detailed information, including descriptions, images, and pricing. If you wish to purchase the item, click on the "Add to Cart" button.
Step 3: Review Your Cart
After adding items to your cart, click on the shopping cart icon located at the top of the page. Review the products in your cart, make any necessary adjustments in terms of quantity or variants, and ensure that the contents of your cart are accurate.
Step 4: Proceed to Checkout
When you are ready to proceed with your purchase, click on the "Checkout" button. This will take you to the checkout page, where you will need to provide the required information.
Step 5: Provide Shipping and Billing Information
On the checkout page, enter your shipping address, billing details, and contact information. Make sure all the information is accurate and complete. This will ensure a smooth delivery process.
Step 6: Select Shipping Method
Choose your preferred shipping method from the available options. We offer various shipping methods with different delivery times and costs. Select the option that best suits your needs.
Step 7: Review and Confirm Your Order
Take a moment to review all the details of your order, including the products, quantities, shipping address, and payment information. If everything looks correct, proceed to confirm your order.
Step 8: Make Payment
Complete the payment process by following the instructions on the checkout page. We offer secure payment options to ensure the safety of your transaction.
Step 9: Order Confirmation
After successful payment, you will receive an order confirmation email. This email will contain your order details, including the order number and estimated delivery date. Keep this email for your reference.
Step 10: Track Your Order
Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment and monitor its delivery status.
II. Payment Methods at Kiichin
We are pleased to offer several convenient and secure payment options to our customers through Shop Pay, Apple Pay, GooglePay, and Credit card (Visa, Master Card, JCB, Amex). You can select any of the above payment methods to complete your order and ensure that it is processed without any delays. All of these payment options are safe, secure, and easy to use, and we guarantee the confidentiality of your personal and financial information. If you have any questions or need any assistance, please do not hesitate to contact us via info@kiichin.com for the most appropriate answer for your case.
We will not store or collect your credit card information. Such information is transmitted directly to our third-party payment processors, whose Privacy Policies control their use of your personal information. These payment processors adhere to the PCI-DSS guidelines published by the PCI Security Standards Council, which is a collaborative effort of companies such as Visa, Mastercard, American Express, and Discover. PCI-DSS standards aid in the safe handling of payment information. Shopify will keep your credit card information if you use a direct payment method to complete your transaction. The Payment Card Industry Data Security Standard is used to encrypt it (PCI-DSS). Your purchase transaction data is only kept for as long as it is required to fulfill your purchase. Your purchase will be processed once completed.
All direct payment gateways adhere to the PCI-DSS requirements published by the PCI Security Standards Council, which is a collaborative effort of companies such as Visa, MasterCard, American Express, and Discover. PCI-DSS rules assist to guarantee that our shop and its service providers handle credit card information securely. For additional information, please see Shopify's Terms of Service and Privacy Statement at https://www.shopify.com/legal/terms and https://www.shopify.com/legal/privacy.
About installment plans or financing options or COD shipping/pay later
We currently do not offer installment plans or financing options. You are required to be paid when you place an order for items (pre-order or in stock, brand new or pre-owned). Unfortunately, we cannot accept delayed or partial payments at this time. However, we occasionally run promotions that may offer flexible payment options and shipping fee option. As we try our best to maintain competitive prices for the products, we don't have much profit to cover the shipping fee for customers. This fee is fully charged by our Delivery Service Partners. However, we always have a discount promo code for customers who first order on the website. It's code KIICHIN1 for your first purchase on Kiichin, you will get USD3 off all orders. You can enter that code when checking out to reduce the total order value by USD3.
III. Payment Currencies
Our customer can pay in their local currency using our currency converter. Exchange rates are updated daily to ensure accurate pricing.
IV. FAQs relate to Payment
Do you accept payments through PayPal or other digital wallets?
Now we are regret to notice that we had to make the decision to remove PayPal as an available payment method at Kiichin. PayPal fees are getting more and more outrageous compared to other payment providers, so we had to take this decision in order to keep our product prices competitive and not pass the costs to our customers. We hope you understand this decision and it does not impact the way you shop with us. We are pleased to offer several convenient and secure payment options to our customers through Shopify Payment (Shop Pay, GooglePay, and Credit card/VISA). You can select any of the above payment methods to complete your order and ensure that it is processed without any delays. All of these payment options are safe, secure, and easy to use, and we guarantee the confidentiality of your personal and financial information. If you have any questions or need any assistance, please do not hesitate to contact us via info@kiichin.com for the most appropriate answer for your case.
Can I pay using a gift card or store credit?
We accept gift cards and store credit as payment. If available, simply enter the gift card or store credit code at checkout to apply the balance.
When will my payment be processed?
Payments are processed immediately upon order completion.
Do I need to pay sales tax or VAT?
When you visit our website, have an experience, and make a purchase, you will not be required to pay any sales tax. We strive to offer our services without any additional fees beyond the listed product prices on our website. However, it's important to note that import tax, customs duties may be applicable in your country, and you should be aware of any such fees imposed by your local customs authorities. Our aim is to bring Japanese goods to customers worldwide, and we are committed to providing a transparent and enjoyable shopping experience.
Can I change my currency?
At Kiichin, it is very easy for you to change the payment currency by selecting the currency of your country in the "Currency" box in the top right corner of the website interface. Please note that the exchange rate may vary a little compared to the real-time exchange rate.
What types of payment are not accepted?
Due to the nature of international freight and to ensure the interests of us and you, we regret that we now cannot accept the following forms of payment:
1) PayPal.
2) Cash (COD).
3) Money orders, bank transfers, and any other payment methods not listed at Available Payment Method are unacceptable. But we are planning to accept Bank Transfers and will launch that method in the near future.
Why can't I pay for my order?
We regret to hear that you encountered problems with your payment. Unfortunately, we don't have any control over whether your credit card is declined or approved. We use a third-party payment processor. Generally, we find that cards are declined because they're deemed "suspicious" by your bank. Some banks flag purchases that are international or for huge amounts. If your card is declined at our store, please contact your credit card company to inquire.